Return & Exchange Policy

Return & Exchange Policy
At KHOJ, customer satisfaction is our priority. Every wallet is carefully inspected before shipping. If you receive a defective or incorrect product, we're here to help.

3-Day Return & Exchange Policy
You may contact us within 3 days of receiving your order if you experience any issues with your purchase.

Eligible for a Refund or Replacement
You are eligible for a full refund or replacement if:
You received the wrong product.
Your product arrived with a manufacturing defect.
Your order was damaged before reaching you due to our error.

Change of Mind
If you simply change your mind or no longer wish to keep the product within 3 days of delivery:
Refunds are not available.
You may exchange the product for another item of equal or higher value (price difference, if any, will apply).
The product must be unused, in its original condition, and returned with its original packaging.

Return & Exchange Conditions
Requests must be submitted within 3 days of delivery.
The product must be unused and in its original condition.
Original packaging and proof of purchase are required.

Note: This policy does not affect your 1-Year Leather Warranty. If your wallet develops a genuine leather manufacturing defect within one year, please refer to our 1-Year Leather Warranty page for warranty claim instructions

Not Eligible for Return or Exchange
Products damaged due to misuse or improper handling.
Normal wear and tear.
Products returned after the 3-day period.
Used, altered, or intentionally damaged products.

How to Request a Return or Exchange
Contact our support team within 3 days of receiving your order.
Provide your order number.
Share clear photos of the product
Our team will review your request and guide you through the next steps.

Contact Our Support Team
For returns, exchanges, or any questions, please contact us:

WhatsApp: +92 3240696418
Email: khojstore.com@gmail.com

We aim to respond to all inquiries within 24 business hours